Privacy Policy

1. Introduction

Jamjoom Mobile Application (“App”) values and respects the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect user information while using our mobile application and related services.

By using the application, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

The application may collect the following information from users:

• Name
• Mobile Number
• Device Information
• Location Information (if enabled)
• Transaction & Purchase History
• Loyalty Points & Redemption Details
• App Usage Information
• Notification Preferences

We only collect information necessary to provide and improve our services.

3. How We Use Your Information

Collected information may be used for:

• User account registration and login
• Loyalty point management
• Reward redemption processing
• Sending offers, flyers, stories, and notifications
• Customer support and service improvements
• Fraud prevention and security monitoring
• Improving user experience within the application

4. Customer Data Protection

Joomiyan trade ventures is committed to protecting customer privacy.

We do not:

• Sell customer data to third parties
• Publish customer information on social media platforms
• Share customer personal information publicly
• Use customer data for unauthorized marketing activities

Customer information is used strictly for operational, loyalty, promotional, and service-related purposes within the Joomiyan trade ventures platform.

5. Data Sharing

We may share limited information only with trusted service providers required for operating the application, such as:

• SMS/OTP providers
• Notification services
• Payment gateways
• Analytics and hosting providers

These providers are required to maintain confidentiality and use the data only for authorized services.

6. Notifications

Users may receive notifications related to:

• Offers and promotions
• Reward points and redemption updates
• Stories and branch announcements
• Account and service updates

Users can manage notification permissions through their mobile device settings.

7. Data Security

Jamjoom implements reasonable technical and administrative security measures to protect user data against unauthorized access, misuse, loss, alteration, or disclosure.

However, no digital platform can guarantee complete security, and users acknowledge this risk while using the application.

8. Data Retention

User information may be retained as long as necessary for operational, legal, security, and loyalty management purposes.

9. User Rights

Users may request to:

• Access their account information
• Correct inaccurate information
• Update profile details
• Request account deactivation

Requests may be submitted through the contact information provided below.

10. Third-Party Services

The application may contain integrations with third-party services such as:

• Google Services
• Push Notification Services
• Payment Providers
• Analytics Platforms

Joomiyan trade ventures is not responsible for the privacy practices of third-party platforms.

11. Children's Privacy

The application is not intended for children under the age of 18 without parental or guardian supervision.

12. Changes to Privacy Policy

Joomiyan trade ventures reserves the right to update or modify this Privacy Policy at any time. Updated policies will be published within the application.

13. Contact Information

14. Consent

By registering and using the Jamjoom Mobile Application, users consent to the collection and usage of information as described in this Privacy Policy.